At STEPON Educonsultancy, we strive to provide high-quality career guidance services and ensure a positive experience for all students and parents. This Refunds & Cancellation Policy outlines the terms related to appointment cancellations, rescheduling, and refunds for services booked through our website.
If you have scheduled a career counselling session and wish to cancel or reschedule, please inform us at least 24 hours prior to the scheduled appointment time.
Cancellations made within the required notice period may be eligible for rescheduling without additional charges.
Students or parents may request to reschedule their counselling session based on availability. Requests for rescheduling should be made in advance through email, phone, or the website contact form.
STEPON Educonsultancy will make reasonable efforts to accommodate rescheduling requests.
Payments made for career assessment tests or counselling services are generally non-refundable once the service has been initiated or the assessment has been accessed.
Refunds may be considered in the following situations:
• Duplicate payment made by mistake
• Technical errors that prevent access to the service
• Cancellation made before the service has been initiated
Approved refunds, if applicable, will be processed within a reasonable time frame through the original payment method.
Once a career assessment test has been activated or the report has been generated, refunds cannot be provided as the service is considered delivered.
STEPON Educonsultancy reserves the right to modify or update its services, pricing, and policies at any time. Any changes to this Refunds & Cancellation Policy will be updated on this page.